Returns & Refunds Policy\nLast updated: 29 June 2026\n\n1. Made-to-Order Products\nBecause all our products are printed on demand specifically for you, we cannot offer exchanges. However, we stand behind the quality of our products.\n\n2. Faulty or Damaged Items\nIf your item arrives damaged, faulty, or incorrect, we will replace it free of charge or issue a full refund. Contact us within 14 days of delivery with:\n- Your order number\n- A photo of the issue\n- A brief description\n\nEmail: contact@tristenenterprises.com\n\n3. Dissatisfaction with Print Quality\nIf you’re not happy with the print quality (colours, sharpness, placement), contact us within 14 days. We’ll work with you to resolve it — replacement or refund.\n\n4. Non-Returnable Items\nDue to the personalised/made-to-order nature:\n- Items with custom text, names, or dates cannot be returned for change of mind\n- Digital products (design proofs, downloads) are non-refundable once delivered\n\n5. Processing Time\nRefunds are processed within 5-7 business days and returned to the original payment method.\n\n6. Cancellation\nOrders enter production within 1 hour of placement. Cancellation requests within this window can be accommodated. After production has started, orders cannot be cancelled.\n